Service Dogs

Resume

Summary:

Over fifteen years of experience in the computer field, working with various facets of electronic equipment, from hardware and software applications, to troubleshooting and assembly of units. Experienced as a sales representative, teaching assistant, technician and customer support manager. Seeking a position in Program Management to help implement more efficient Sprint-Nextel applications, and fix any issues that may arise from time to time.

Skills include: knowledge and experience in all facets of wireless communications, Installation/upgrading of hardware and software for PCs and MS Office, Windows 9X, XP, Vista, 7, maintenance/technical support and digital imaging.

Work Experience:

Granite State College

Senior Information Support Technician

June 2017 to Present

    • Front line support for college staff, faculty, and students with their related computer and hardware concerns via inbound calls, chat, tickets, and email
    • Support Office 365 / 2016 (and earlier versions)
    • Nextiva (phone systems)
    • Basic troubleshooting for Moodle, Salesforce, and other education related websites
    • Build and deploy new images as needed (lab and resource centers, staff, Win10/Win7)
    • Upgrade systems as needed and approved
    • Installation and maintenance of server based applications (Kaspersky, Avast, DeepFreeze, and Sophos, etc.)
    • ADAC maintenance of users and computers
    • Inventory management (Spiceworks) and redeployment of assets as needed
    • Data destruction (shredding)
    • Assist other IT departments as needed

Governor Wentworth Regional School District (Wolfeboro, NH)

Per Diem Substitute Teacher

September 2016 to June 2017

    • Substitute teach in classrooms as needed
    • Variety of classes for middle and high school students
    • Read and understand curriculum and lesson plan(s)
    • Assisted students with assignments as needed
    • Manage student behavior and classroom order
    • Classes range in size from 5 to 25 students

NCR Corporation

Hospitality Help Desk Support Technician

June 2014 to July 2016

    • Support via inbound phone calls and voice mails
    • Support Aloha POS systems
    • EDC (credit card processing)
    • Software troubleshooting (Aloha, Windows (XP, Server 2003, Server 2008, 7)
    • Hardware troubleshooting (Radiant terminals, Windows based computers, printers, switches, firewalls)
    • Knowledge of PCI compliance
    • Installation and maintenance of POS systems
    • Training new technicians

Sprint (a.k.a. Sprint-Nextel, Sprint PCS, Sprint Corp)

Client Support Analyst / Technical Support Technician II (Fort Lauderdale, FL)

September 2007 to March 2014:  

    • Support internal clients with their computer related issues in Broward, Palm Beach, Martin, St. Lucie, and Indian River counties
    • Support and maintain server equipment in the above mentioned areas
    • Support and maintain network related issues
    • PBX programming utilizing OTM (Office Telephony Manager)
    • Wiring (network / RJ45 and phone) installation
    • Installation of new computer equipment including the physical hardware and software applications
    • Communicate computer related solutions and processes with clients (in person, over the phone, though IM, and/or though email).
    • Clients include remote / home based employees, offices, retail stores, and communications hubs
    • Testing and implementation of new software and managing migrations

Service and Repair Technician (a.k.a. Technical Service Representative)

November 2000 to November 2004 – Eatontown, NJ / South Florida

November 2006 to September 2007 – South Florida

    • On location training of store personnel on new products and services
    • Return, replace and reprogram equipment as needed.
    • Utilize diagnostic and repair equipment for cellular phones.
    • Responsible for inventory control, loss prevention, and investigating fraud issues.
    • Repair external customer phones (some soldering was required)
    • Explain to external customers repair processes that were done to their phone, including recommendations to avoid future problems.

Lead Service and Repair Representative (Broward / Palm Beach counties)

November 2004 – November 2006

    • On location training of Service & Repair procedures
    • Reporting of store metrics for Service & Repair
    • Assisting stores achieve metrics and quotas assigned by the corporate office
    • Repair certified by:
      • Samsung, Sanyo, LG, Nokia, PalmOne, and select iDEN handsets
      • Also trainer certified (able to certify others)

DNForum.com

Forum Moderator

2007 to 2015

    • Moderate one of the internet’s most popular domaining forum
    • Resolve minor disputes between users
    • Help monitor for and prevent domain fraud
    • Assist with domain fraud investigations

Fountain Technologies

Technical Support Representative (Somerset, NJ)

July 2000 – October 2000

    • Diagnosed and fixed computer problems encountered by customers.
    • Consulted clients on upgrading and maintaining personal computer systems.
    • Handled all facets of return and replacement of products.

Market Star Corporation

Retail Specialist – Hewlett Packard team  (NJ)

June 1999 – May 2000

    • Training of in-store Sales Representatives, both large and small teams.
    • Hire/train/manage team of Demo Day Representatives for special marketing strategies.
    • Customer sales and support.
    • Maintenance of in-store marketing equipment.

Staples

Lead Technician / Technical Sales Representative / Sales Representative (Salem, NH)

July 1998 – June 1999

    • Responsible for the installation/upgrade and maintenance of customers PCs.
    • Inventory control of all electronic products.
    • Customer sales, consulting and support.
    • Maintenance of Electronics Department sales floor, from marketing materials to condition of products.

AAK Corp

Assembler / Tester – Plaistow, NH

1996 – 1997

    • Assembly of power supplies (AC-DC, DC-DC, AC-AC)
    • Testing  and troubleshooting of power supplies
    • Minor design changes to power supplies to meet clients’ needs
    • Use of CAD programs (Protel, CadKey, ISSPICE)

Shaws Supermarket

Deli Clerk / Assistant Deli Manager – Plaistow, NH

1993-July 1998

    • Assist customers with their needs with the deli and seafood departments
    • Inventory control / management and loss prevention of perishable and highly perishable items
    • Ordering of supplies and product
    • Employee scheduling (15-20 employees)
    • New employee training
    • Resolving customer concerns and complaints
    • Inter-department cooperation for promotion planning
    • Suggested new products (permanent and limited time)

Education:

Northern Essex Community College

1996:  Graduated with an AA in Electronics Technology:  Computer Systems option

1997: Graduated with an AA in Computer Maintenance Technology

Volunteer / Charity work:

Pope Memorial SPCA of Concord Merrimack County

2014

    • Dog walker (early mornings before and after they were fed and while kennels were being cleaned)

Czechoslovakian Vlcak Club of America

2009 to present

    • Board member 2013-2015, 2017
    • Educational committee
    • Meet the Breed booth operator at the Eukanuba National Championship Dog Show (2011-2013)
    • Article submitted for the Meet the Breed booth
      • Go to The CSVCA site and click on the Meet the Breed booth article (no direct link)

Service Dogs 4 Servicemen

2011 to 2014

    • Manage the organization’s website. (www.ServiceDogs4Servicemen.com)
    • Assist with training of service dogs.
    • Assist with planning and execution of events (including fund raisers, get-togethers, etc.)
    • Assist with social media marketing (Facebook, Twitter, email)

Fred Lanting (a.k.a. “Mr. GSD)

2007 to present

    • Manage website (www.FredLanting.org)
    • Market his books though the website and Amazon.com
    • Social Media marketing though Facebook

American Belgian Malinois Club

2005-2011

    • Meet the breed booth operator at Eukanuba National Championship Dog Show

Belgian Malinois Rescue

2003-2005

    • Temperament checks, pulling from shelters, and fostering of Belgian Malinois from local shelters to be put up for adoption though rescue
    • Training of pulled dogs
    • Home checks
    • Article submitted: The Fostering of Jax.

Various Dog Clubs (South Florida)

    • Assist with dog shows (obedience, agility, confirmation, schutzhund, entries, bookkeeping, informational guide)

Northern Essex Community College

1998

Teacher’s Assistant (Mike Kolotila)

    • Assist in teaching Introduction to the Web course
    • Answering student questions, collection of papers, occasional lecturing

Web Designer

    • Create website for Academic Advising and Test-Prep departments

Other Websites:

    • Dog Actors (www.DogActors.com)
      • Reference site for dog actors and movies starring dogs
    • Vlcaks (www.Vlcaks.com)
      • Reference site for Czechoslovakian Vlcaks (breed of dog)
    • Malinois (www.Malinois.org)
      • Reference site for the Belgian Malinois (breed of dog)
    • German Shepherds (www.GermanShepherdDogs.org)
      • Reference and editorial site for German Shepherd Dogs