Service Dogs



Over fifteen years of experience in the computer field, working with various facets of electronic equipment, from hardware and software applications, to troubleshooting and assembly of units. Experienced as a sales representative, teaching assistant, technician and customer support manager. Seeking a position in Program Management to help implement more efficient Sprint-Nextel applications, and fix any issues that may arise from time to time.

Skills include: knowledge and experience in all facets of wireless communications, Installation/upgrading of hardware and software for PCs and MS Office, Windows 9X, XP, Vista, 7, maintenance/technical support and digital imaging.

Work Experience:

Granite State College

Senior Information Support Technician

June 2017 to Present

    • Front line support for college staff, faculty, and students with their related computer and hardware concerns via inbound calls, chat, tickets, and email
    • Support Office 365 / 20190(and earlier versions)
    • Nextiva (phone systems)
    • Basic troubleshooting for Moodle, Salesforce, and other education related websites
    • Build and deploy new images as needed (lab and resource centers, staff, Win10/Win7)
    • Testing and deployment of new software packages
    • Upgrade systems as needed and approved
    • Installation and maintenance of server based applications (Kaspersky, Avast, DeepFreeze, and Sophos, etc.)
    • ADAC maintenance of users and computers
    • Inventory management (Spiceworks) and redeployment of assets as needed
    • Data destruction (shredding)
    • Assist other IT departments as needed
    • Project management (deployment, etc.)

Governor Wentworth Regional School District (Wolfeboro, NH)

Per Diem Substitute Teacher

September 2016 to June 2017

    • Substitute teach in classrooms as needed
    • Variety of classes for middle and high school students
    • Read and understand curriculum and lesson plan(s)
    • Assisted students with assignments as needed
    • Manage student behavior and classroom order
    • Classes range in size from 5 to 25 students

NCR Corporation

Hospitality Help Desk Support Technician

June 2014 to July 2016

    • Support via inbound phone calls and voice mails
    • Support Aloha POS systems
    • EDC (credit card processing)
    • Software troubleshooting (Aloha, Windows (XP, Server 2003, Server 2008, 7)
    • Hardware troubleshooting (Radiant terminals, Windows based computers, printers, switches, firewalls)
    • Knowledge of PCI compliance
    • Installation and maintenance of POS systems
    • Training new technicians

Sprint (a.k.a. Sprint-Nextel, Sprint PCS, Sprint Corp)

Client Support Analyst / Technical Support Technician II (Fort Lauderdale, FL)

September 2007 to March 2014:  

    • Support internal clients with their computer related issues in Broward, Palm Beach, Martin, St. Lucie, and Indian River counties
    • Support and maintain server equipment in the above mentioned areas
    • Support and maintain network related issues
    • PBX programming utilizing OTM (Office Telephony Manager)
    • Wiring (network / RJ45 and phone) installation
    • Installation of new computer equipment including the physical hardware and software applications
    • Communicate computer related solutions and processes with clients (in person, over the phone, though IM, and/or though email).
    • Clients include remote / home based employees, offices, retail stores, and communications hubs
    • Testing and implementation of new software and managing migrations

Service and Repair Technician (a.k.a. Technical Service Representative)

November 2000 to November 2004 – Eatontown, NJ / South Florida

November 2006 to September 2007 – South Florida

    • On location training of store personnel on new products and services
    • Return, replace and reprogram equipment as needed.
    • Utilize diagnostic and repair equipment for cellular phones.
    • Responsible for inventory control, loss prevention, and investigating fraud issues.
    • Repair external customer phones (some soldering was required)
    • Explain to external customers repair processes that were done to their phone, including recommendations to avoid future problems.

Lead Service and Repair Representative (Broward / Palm Beach counties)

November 2004 – November 2006

    • On location training of Service & Repair procedures
    • Reporting of store metrics for Service & Repair
    • Assisting stores achieve metrics and quotas assigned by the corporate office
    • Repair certified by:
      • Samsung, Sanyo, LG, Nokia, PalmOne, and select iDEN handsets
      • Also trainer certified (able to certify others)

Forum Moderator

2007 to 2015

    • Moderate one of the Internet’s most popular domaining forum
    • Resolve minor disputes between users
    • Help monitor for and prevent domain fraud
    • Assist with domain fraud investigations

Fountain Technologies

Technical Support Representative (Somerset, NJ)

July 2000 – October 2000

    • Diagnosed and fixed computer problems encountered by customers.
    • Consulted clients on upgrading and maintaining personal computer systems.
    • Handled all facets of return and replacement of products.

Market Star Corporation

Retail Specialist – Hewlett Packard team  (NJ)

June 1999 – May 2000

    • Training of in-store Sales Representatives, both large and small teams.
    • Hire/train/manage team of Demo Day Representatives for special marketing strategies.
    • Customer sales and support.
    • Maintenance of in-store marketing equipment.


Lead Technician / Technical Sales Representative / Sales Representative (Salem, NH)

July 1998 – June 1999

    • Responsible for the installation/upgrade and maintenance of customers PCs.
    • Inventory control of all electronic products.
    • Customer sales, consulting and support.
    • Maintenance of Electronics Department sales floor, from marketing materials to condition of products.

AAK Corp

Assembler / Tester – Plaistow, NH

1996 – 1997

    • Assembly of power supplies (AC-DC, DC-DC, AC-AC)
    • Testing  and troubleshooting of power supplies
    • Minor design changes to power supplies to meet clients’ needs
    • Use of CAD programs (Protel, CadKey, ISSPICE)

Shaws Supermarket

Deli Clerk / Assistant Deli Manager – Plaistow, NH

1993-July 1998

    • Assist customers with their needs with the deli and seafood departments
    • Inventory control / management and loss prevention of perishable and highly perishable items
    • Ordering of supplies and product
    • Employee scheduling (15-20 employees)
    • New employee training
    • Resolving customer concerns and complaints
    • Inter-department cooperation for promotion planning
    • Suggested new products (permanent and limited time)


Northern Essex Community College

1996:  Graduated with an AA in Electronics Technology:  Computer Systems option

1997: Graduated with an AA in Computer Maintenance Technology

Volunteer / Charity work:

Pope Memorial SPCA of Concord Merrimack County


    • Dog walker (early mornings before and after they were fed and while kennels were being cleaned)

Czechoslovakian Vlcak Club of America

2009 to present

    • Board member 2013-2015, 2017
    • Educational committee
    • Meet the Breed booth operator at the Eukanuba National Championship Dog Show (2011-2013)
    • Article submitted for the Meet the Breed booth
      • Go to The CSVCA site and click on the Meet the Breed booth article (no direct link)

Service Dogs 4 Servicemen

2011 to 2014

    • Manage the organization’s website. (
    • Assist with training of service dogs.
    • Assist with planning and execution of events (including fund raisers, get-togethers, etc.)
    • Assist with social media marketing (Facebook, Twitter, email)

Fred Lanting (a.k.a. “Mr. GSD)

2007 to present

    • Manage website (
    • Market his books though the website and
    • Social Media marketing though Facebook

American Belgian Malinois Club


    • Meet the breed booth operator at Eukanuba National Championship Dog Show

Belgian Malinois Rescue


    • Temperament checks, pulling from shelters, and fostering of Belgian Malinois from local shelters to be put up for adoption though rescue
    • Training of pulled dogs
    • Home checks
    • Article submitted: The Fostering of Jax.

Various Dog Clubs (South Florida)

    • Assist with dog shows (obedience, agility, confirmation, schutzhund, entries, bookkeeping, informational guide)

Northern Essex Community College


Teacher’s Assistant (Mike Kolotila)

    • Assist in teaching Introduction to the Web course
    • Answering student questions, collection of papers, occasional lecturing

Web Designer

    • Create website for Academic Advising and Test-Prep departments

Other Websites:

    • Dog Actors (
      • Reference site for dog actors and movies starring dogs
    • Vlcaks (
      • Reference site for Czechoslovakian Vlcaks (breed of dog)
    • Malinois (
      • Reference site for the Belgian Malinois (breed of dog)
    • German Shepherds (
      • Reference and editorial site for German Shepherd Dogs