Summary

Over fifteen years experience in the computer field, working with various facets of electronic equipment, from hardware and software applications, to troubleshooting and assembly of units. Experienced as a sales representative, teaching assistant, technician and customer support manager.

Skills include: knowledge and experience in all facets of wireless communications, installation/upgrading of hardware and software for PCs, MS Office, Windows 9X, ME, XP, Internet, maintenance/technical support, and digital imaging. Some networking, phone system management (PBX programming utilizing OTM), and remote support. Strong skills in inventory management, loss prevention, and fraud management.

Work History

September 2007 - Present
Sprint-Nextel
Client Support Analyst / Technical Support Technician II
Fort Lauderdale, FL

• Support internal clients with their computer related issues in Broward and Palm Beach counties
• Support and maintain server equipment in the above mentioned areas
• Support and maintain network related issues
• PBX programming utilizing OTM (Office Telephony Manager)
• Wiring (network / RJ45 and phone) installation
• Installation of new computer equipment including the physical hardware and software applications
• Clients include remote / home based employees, offices, retail stores, and communications hubs

August 2004 - November 2006
Sprint-Nextel
Lead Service and Repair Representative

• On location training of Service and Repair procedures
• Reporting of store metrics for Service and Repair
• Assisting stores achieve metrics and quotas assigned by the corporate office
• Repair Certified by Samsung, Sanyo, LG, Palm One (Palm), Nokia, and Motorola.
• Also “Certified to train and certify” on the above mentioned certifications.

November, 2000 – August 2004 and July 2006 - September 2007
Sprint-Nextel
Eatontown, NJ, and several locations between Miami-Dade, Broward, and Palm Beach counties
Technical Support Representative / Inventory Support Specialist

• On location training of store personel on new products and services
• Return, replace and reprogram equipment as needed.
• Utilize diagnostic and repair equipment for cellular phones.
• Responsible for inventory control, loss prevention, and investigating fraud issues.
• Assist new store crews with grand opening proceeder in their respective stores.
• Strong communication with other TSRs across the country is highly recommended.
• Assist quality assurance, network ops, finance, and operations managers with issues and resolutions involving their respective departments
• Service and Repair representatives are also need to be on top of upcoming products, services and network enhancements.

July, 2000 – October, 2000
Fountain Technologies
Somerset, NJ
Technical Support Representative

• Diagnosed and fixed computer problems encountered by customers.
• Consulted clients on upgrading and maintaining personal computer systems.
• Handled all facets of return and replacement of products.

June, 1999 – June, 2000
Market Star Corporation
New Jersey
Retail Specialist, Hewlett-Packard Team

• Training of in-store sales representatives, both large and small audiences.
• Hire/train/manage team of demo day representatives for special marketing strategies.
• Customer sales and support.
• Maintenance of in-store marketing equipment.

July, 1998 – June, 1999
Staples
Salem, NH
Lead Technician/Sales Representative

• Responsible for the installation/upgrade and maintenance of customers PCs.
• Inventory control of all electronic products.
• Customer sales, consulting and support.
• Maintenance of electronics department sales floor, from marketing materials to condition of products.

September, 1998 - December, 1998
Northern Essex Community College
Haverhill, MA
Teacher’s Assistant

• Volunteer position.
• Assist in teaching Intro to the web course.
• Included answering student questions, collection of papers, occasional lecturing.

August, 1997 - December, 1998
Self for:Northern Essex Community College
Haverhill, MA
Web Designer

• Design, programming and upkeep of web pages:
• Academic Advising Dept (Volunteer)
• Test-Prep department

December, 1998 - June, 1998
Shaws Supermarkets
Plaistow, NH
Assisstant Deli Manager Trainee

• Scheduling of deli crew (15-25 people)
• Ordering of products
• Inventory control
• Resolving customer issues
• Working with other members of management to accomplish projects regarding future promotions

March, 1993 - December, 1998
Shaws Supermarkets
Plaistow, NH
Deli Clerk

• Deli Clerk
• Sales of deli products
• Quality control
• Inventory control
• Loss prevention
• Training of new hires

September, 1995 - February, 1996
Computer Technician
The Micro Connection
Salem/NH

• Assembly and maintenance of PCs
• Tech support for end users
• Computer Consulting and sales
• Field work
• Inventory control
• Quality control
• Training of new hires

July, 1995 - September, 1995
Assembler, Programmer
AAK Corp
Plaistow, NH

• Internship
• Assembly of power supplies
• Testing of power supplies
• Inventory control
• Recruiting new wholesale suppliers
• Entering schematics into computer databases (ISSPICE and Protel)

Education

1993 - 1998
Northern Essex Community College
Haverhill, MA

• A.S., Electronics Technology; Computer Systems Option
• A.S., Computer Maintenance Technology
• Internship at AAK Corporation in the Assembly Department, constructing/trouble-shooting electronics power supply systems.